OVERVIEW
Please read these Terms and Conditions carefully before accessing or using this site
These terms tell you the rules for using our website www.ginta.com (“our site”).
This website is operated by GINTA Fashion House Ltd. Throughout the site, the terms “we”, “us” and “our” refer to GINTA Fashion House Ltd. GINTA Fashion House is registered in England and Wales at Companies House under company number 11249879 and has our registered office at 85 Great Portland Street, London, United Kingdom, England, W1W 7LT. Our VAT registration number is 310667621. You can contact us at https://ginta.com/pages/contact-us
GINTA Fashion House Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “Terms and Conditions” ), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
These are the terms and conditions on which we supply our products to you, whether these are goods, services or digital content. Please read these Terms and Conditions carefully before ordering with us, accessing or using our website. These terms tell you what you need to know about purchasing from us, accessing or using our website.
By ordering with us, accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We may contact you through the email address you provide us during the purchase process. If necessary, we may also contact you through alternative methods such as phone or mail, provided these details were shared by you. We encourage our customers to keep their contact information updated in their account.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority (at least 18 years old) in your state or province of residence, or that you are the age of majority (at least 18 years old) in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Orders are placed through our website. Customers need to add the items to their basket, proceed through our checkout procedure, and provide us with contact details and delivery information.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under this contract without your consent. You may not assign, subcontract or transfer any of your rights or obligations under this contract without our prior written consent.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We accept payment by Visa, Union Pay, Shop Pay, PayPal, Mastercard, Maestro, Google Pay, Discover, Diners Club, Apple Pay and Amex.
5. OUR PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
The images of our products and packaging on our website are for illustrative purposes only. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your device's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to suspend the supply of items due to technical issues or to update the product. If such an event occurs, we will notify the customer promptly.
You can buy a gift card in the form of a digital code from our online store in the same way as any of our other items.
Gift cards are valid for 12 months from the purchase date.
A gift card can not be purchased by using another gift card as a payment method.
We will also release discount codes or promotional codes ("Codes") via email or other marketing channels.
Discount Codes
From time to time, we may offer promotional discount codes which may apply to any, or certain specified purchases made through the GINTA website. These codes are valid for a limited period of time as specified in the corresponding email or marketing communication. Please note that:
Each discount code has its own terms, which will be made clear at the time it's issued (e.g., what products, single/multiple use, when it can be used etc.). If you're given a unique discount code that's meant just for you, please keep it secret and don't allow anyone else to use it or abuse it. If we think there is or has been misuse of a discount code in any way (e.g., selling it or sharing it with others), we can cancel your discount and/or suspend or even close your account.
6. DELIVERY AND SHIPPING
UK Delivery
We use DHL as our courier partner in the UK and the UK Zone (Guernsey, Jersey). All delivery time frames are for guidance only, include only working days (weekends and bank holidays are excluded), and are estimated from the time we confirm your order. We aim to dispatch your order within three (3) hours of confirmation (except at weekends), and will provide you with the tracking number of your order.
UK STANDARD - £10
Delivery 9am-5pm, Monday to Friday
Receive your purchase 4-5 working days after order confirmation
UK EXPRESS - £15
Delivery 9am-5pm, Monday to Friday
Receive your purchase 1-2 working days after order confirmation
UK EXPRESS - Free for orders over £300
Delivery 9am-5pm, Monday to Friday
Receive your purchase 1-2 working days after order confirmation
UK Express orders will be delivered by 5pm on the next working day if placed before 2pm Monday to Thursday. Signature is required. Please note that if you place an order on a Friday, your item(s) will be delivered on the next working day.
During the sales period, it may take a little longer for our goods to be delivered to you.
For premium Next Morning & Saturday deliveries, please see Urgent Deliveries.
EUROPE Delivery
We currently use DHL as our shipping partner across Europe. All delivery time frames are for guidance only, include only working days (weekends and National Holidays are excluded), and are estimated from the time we confirm your order. We aim to dispatch your order within three (3) hours of confirmation (except at weekends), and will provide you with the tracking number of your order.
EUROPE STANDARD - £15
Delivery 9am-5pm, Monday to Friday
Receive your purchase 3-5 working days after order confirmation
EUROPE EXPRESS - £20
Delivery 9am-5pm, Monday to Friday
Receive your purchase 2-3 working days after order confirmation
EUROPE EXPRESS - Free for orders over £300
Delivery 9am-5pm, Monday to Friday
Receive your purchase 2-3 working days after order confirmation
Europe Express orders will be delivered by 5pm on the next working day if placed before 2pm Monday to Thursday. Signature is required. Please note that if you place an order on a Friday, your item(s) will be delivered on the next working day.
During the sales period, it may take a little longer for our goods to be delivered to you.
We deliver to the following countries in Europe:
Albania, Andorra, Austria, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania, Turkey, Turkmenistan, Ukraine, Vatican City.
We offer free Express Delivery to Lithuania, Latvia, Estonia, and Poland.
We cannot dispatch your order without a phone number for delivery, as a phone number may be required in order for our shipping partner or customs to contact you regarding tax and/or duty charges.
Orders over £300 to non-EU countries are shipped on a DDP (Delivered Duty Paid) basis, with all relevant import taxes and duties being included in the final purchase price at checkout.
Orders under £300 to non-EU countries are shipped on a DDU (Delivered Duty Unpaid) basis, and your order may be subject to VAT, import taxes and/or duties. The final purchase price displayed at checkout does not include any relevant import taxes and duties. As the purchaser, you will need to pay any import taxes and duties to the carrier before your order can be released from customs. For any queries regarding VAT, we recommend that you contact your local customs office before placing your order.
All orders to non-EU countries may be subject to taxes and/or duties. Please note that if you are outside the EU, your country’s customs authorities may charge an import fee. Any customs or import duties levied once the package reaches your country will be your responsibility. We have no control over these charges and do not pay them on your behalf as we cannot predict them.
If you refuse your package because you do not wish to pay the import taxes or duties, you will still have to pay us a return processing fee (approximately £15 for European countries and £20 for the rest of the world). Please note that if you refuse your package, this will not cancel any invoices for taxes and/or duties that have been issued following the import of the package. You will need to reimburse the courier company (DHL or another company) for any duties and taxes that were paid by the courier company when the package entered the country. If the courier company charges us for these amounts, we will deduct them from your refund.
For premium Next Morning & Saturday deliveries, please see Urgent Deliveries.
UNITED STATES, CANADA, AND MEXICO Delivery
We currently use DHL as our courier partner in the United States, Canada, and Mexico. All delivery time frames are for guidance only, include only working days (weekends and National Holidays are excluded), and are estimated from the time we confirm your order. We aim to dispatch your order within three (3) hours of confirmation (except at weekends), and will provide you with the tracking number of your order.
UNITED STATES, CANADA and MEXICO EXPRESS - £25
Delivery 9am-5pm, Monday to Friday
Receive your purchase 2-3 working days after order confirmation
UNITED STATES, CANADA and MEXICO EXPRESS - Free for orders over £300
Delivery 9am-5pm, Monday to Friday
Receive your purchase 2-3 working days after order confirmation
During the sales period, it may take a little longer for our goods to be delivered to you.
We cannot dispatch your order without a phone number for delivery, as a phone number may be required in order for our shipping partner or customs to contact you regarding tax and/or duty charges.
Orders over £300 to non-EU countries are shipped on a DDP (Delivered Duty Paid) basis, with all relevant import taxes and duties being included in the final purchase price at checkout.
Orders under £300 to non-EU countries are shipped on a DDU (Delivered Duty Unpaid) basis, and your order may be subject to VAT, import taxes and/or duties. The final purchase price displayed at checkout does not include any relevant import taxes and duties. As the purchaser, you will need to pay any import taxes and duties to the carrier before your order can be released from customs. For any queries regarding VAT, we recommend that you contact your local customs office before placing your order.
All orders to non-EU countries may be subject to taxes and/or duties. Please note that if you are outside the EU, your country’s customs authorities may charge an import fee. Any customs or import duties levied once the package reaches your country will be your responsibility. We have no control over these charges and do not pay them on your behalf as we cannot predict them.
If you refuse your package because you do not wish to pay the import taxes or duties, you will still have to pay us a return processing fee (approximately £20). Please note that if you refuse your package, this will not cancel any invoices for taxes and/or duties that have been issued following the import of the package. You will need to reimburse the courier company (DHL or another company) for any duties and taxes that were paid by the courier company when the package entered the country. If the courier company charges us for these amounts, we will deduct them from your refund.
For premium Saturday delivery, please see Urgent Deliveries.
REST OF THE WORLD Delivery
We currently use DHL as our courier partner across rest of the world. All delivery time frames are for guidance only, include only working days (weekends and National Holidays are excluded), and are estimated from the time we confirm your order. We aim to dispatch your order within three (3) hours of confirmation (except at weekends), and will provide you with the tracking number of your order.
WORLD EXPRESS - £30
Delivery 9am-5pm, Monday to Friday
Receive your purchase 2-4 working days after order confirmation
WORLD EXPRESS - Free for orders over £300
Delivery 9am-5pm, Monday to Friday
Receive your purchase 2-4 working days after order confirmation
During the sales period, it may take a little longer for our goods to be delivered to you.
We offer an Express International Delivery service with DHL to the following countries:
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African, Chad, Chile, China, Colombia, Comoros, Congo (CD), Congo (CG), Cook Islands, Costa Rica, Cote D Ivoire, Cuba, Curacao, Djibouti, Dominica (DM), Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guyana, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Korea, Kuwait, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, The Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, North Korea, Oman, Pakistan, Papua New Guinea, Paraguay, Peru, The Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, Somaliland, South Africa, South Korea, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Yemen, Zambia, Zimbabwe.
We cannot dispatch your order without a phone number for delivery, as a phone number may be required in order for our shipping partner or customs to contact you regarding tax and/or duty charges.
Orders over £300 to non-EU countries are shipped on a DDP (Delivered Duty Paid) basis, with all relevant import taxes and duties being included in the final purchase price at checkout.
Orders under £300 to non-EU countries are shipped on a DDU (Delivered Duty Unpaid) basis, and your order may be subject to VAT, import taxes and/or duties. The final purchase price displayed at checkout does not include any relevant import taxes and duties. As the purchaser, you will need to pay any import taxes and duties to the carrier before your order can be released from customs. For any queries regarding VAT, we recommend that you contact your local customs office before placing your order.
All orders to non-EU countries may still be subject to taxes and/or duties. Please note that if you are outside the EU, your country’s customs authorities may charge an import fee. Any customs or import duties levied once the package reaches your country will be your responsibility. We have no control over these charges and do not pay them on your behalf as we cannot predict them.
If you refuse your package because you do not wish to pay the import taxes or duties, you will still have to pay us a return processing fee (approximately £15 for European countries and £20 for the rest of the world). Please note that if you refuse your package, this will not cancel any invoices for taxes and/or duties that have been issued following the import of the package. You will need to reimburse the courier company (DHL or another company) for any duties and taxes that were paid by the courier company when the package entered the country. If the courier company charges us for these amounts, we will deduct them from your refund.
For premium Saturday delivery, please see Urgent Deliveries.
Tracking Your Order
Our delivery partner (DHL) allows you to track and manage your order while it is on its way to you. DHL also offers tracking via email or text on the day of delivery.
If you are not going to be at home when your package is due to arrive, you can reschedule your delivery for a nominated day, ask for your package to be delivered to a neighbour or left in a safe place, or arrange to collect your parcel from a DHL service point, via the DHL website.
Urgent Deliveries
Please email us at info@ginta.com to enquire about your urgent delivery options, which vary by shipping destination.
We can offer a premium Next Morning or Saturday delivery for an additional fee of £25. Orders for Next Morning and Saturday deliveries need to be placed before 2pm on the previous day.
Next Morning delivery is available as early as 9am for most major cities in the EU and by 10:30am or 12 noon for most other cities. Please note that our Next Morning delivery service is not available over weekends or National Holidays, so if you order this type of delivery on a Friday or the day before a National Holiday, your item(s) will be delivered on the next working day.
The Saturday delivery service ensures that your parcel will be delivered on Saturday by 6pm.
Order Currency
All orders will be processed in Pounds Sterling. All prices of the items quoted on this website include UK VAT at the current rate (20%) and will be the prices shown on the order pages when you placed your order.
Failed Delivery
Our shipping partner will deliver the item(s) to the delivery address specified when you placed the order. Please be accurate when you give us your address, as we will not be liable if the delivery address is incorrect. We will also not be responsible for the goods once they have been delivered.
Delivery Delay
We are not responsible for delays outside of our control such as postal or courier delays or logistic issues. If there is a delay, we will notify the customer as soon as possible.
Ownership
GINTA Fashion House owns all goods until they have been delivered to the address specified on the order and we have received payment in full for them.
PO Boxes
We are unable to deliver to a freight forwarding address or PO Box as our shipping partner requires a signature to confirm delivery.
7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Exchanges and Return Policy.
8. EXCHANGES AND RETURN POLICY
REFUNDS
GINTA Refund Policy
We will issue a refund for any item that is returned in accordance with the GINTA Exchange and Return Policy and the other applicable requirements indicated below. You will receive your refund through the original payment method between five (5) and ten (10) days after our receipt of your returned item(s).
Refunds can take two (2) to five (5) working days to show on your account because of the varying processing times between payment providers.
Your shipping costs and customs charges will be deducted from the refunded sum unless the item is faulty or the order was cancelled by you.
Order Cancellations
As a consumer, you have the right to cancel an order within fourteen (14) days of your receipt of the item(s). The cancellation period ends on the 14th day from when your goods are delivered to you.
To exercise your right to cancel, you must inform us of your decision to cancel your order by email to info@ginta.com so that we can cancel your order before it is dispatched.
If your order has already been dispatched for delivery, you will not be able to cancel it before it reaches you. Please return the item(s) as indicated in our Exchange and Return Policy.
We regret that we cannot offer a free return policy on order cancellations. If you decide to cancel an order which has already been dispatched, you will need to cover the cost of the return shipment and import duties and/or taxes if applicable.
The right to cancel does not apply to purchases of item(s) that have been made to order or clearly customised.
EXCHANGES AND RETURNS
GINTA Exchange and Return Policy
We are happy to exchange or refund any GINTA item that is returned to us in new, unused and perfect condition, with its original tags, labels, packaging and a completed Return Form enclosed, within fourteen (14) days from the delivery or pick-up date.
For exchanges: We can exchange an item only for the same item in a different size and/or colour and not for an alternative product. If you wish to buy an alternative product, you must make a return request and place a new order. Exchanges are subject to stock availability.
For returns: We will issue a refund for any item that is returned in accordance with the GINTA Exchange and Return Policy and the other applicable requirements indicated below.
Please note that sale items are not eligible for an exchange or a refund.
Customer's Right to Terminate the Contract
The customer reserves the right to terminate this contract in the following scenarios:
We recommend contacting our customer service in such scenarios for an optimal resolution.
We regret that we do not offer a free exchange and return policy on exchange or return requests. You are responsible for paying all shipping costs for returning an item to us. These return costs, including any taxes and/or import duties on the return shipment, will be deducted from your refund amount. If you are based outside the EU and you request a replacement item or a refund, you may need to pay taxes and duties in addition to delivery charges on the replacement or returned item.
If you refuse your package because you do not wish to pay the import taxes or duties, you will still have to pay us a return processing fee (approximately £15 for European countries and £20 for the rest of the world). Please note that if you refuse your package, this will not cancel any invoices for taxes and/or duties that have been issued following the import of the package. You will need to reimburse the courier company (DHL or another company) for any duties and taxes that were paid by the courier company when the package entered the country. If the courier company charges us for these amounts, we will deduct them from your refund.
Return shipments must be made using the DHL Standard service. The return address is indicated on the enclosed Return Label. Exchange orders will be delivered to the same shipping address as the original order. We are not responsible for item(s) lost in transit.
Once we have received your returned item(s) at our warehouse, we will confirm receipt of your returned item by email. Please note that returns typically take two (2) to five (5) working days to reach our warehouse. We will inspect the returned item(s), process your return request within three (3) days of receipt of the returned goods and send you an exchange or a refund confirmation email.
For exchanges: Your replacement item will be sent to you once we have received the original item from you. If the item has been reduced in price since you ordered the original item, you will not be entitled to a refund of the difference.
For returns: Your right to return products does not apply to goods made to your specification that have been clearly personalised, bespoke, altered or have clear signs of wear or misuse.
If you did not have a GINTA Customer Account at the time you purchased the original item, we will create an account for you (using your email address and the contact details you provided when ordering) at the time we send your exchange item or refund you for your item.
Exchanging or returning an item that you have received as a gift
We do not currently offer gift receipts. If you have received an item as a gift and would like to exchange or return it for a refund, then you will need to ask the person who placed the order to contact GINTA on your behalf. Please note that we can only discuss an order with the person who placed it.
For exchanges: The exchange item will be sent to the shipping address on the original order and an email confirmation will be sent to the email address used by the purchaser.
For returns: The refund will be made to the original purchaser using the original payment method and an email confirmation will be sent to the email address used by the purchaser.
How To Exchange or Return
If you are not completely satisfied with your purchase, you can return the item and request an exchange or a refund within fourteen (14) days of the date the item was delivered to you.
You can do this in the following way:
1a. For exchanges: Email us at info@ginta.com to inform us that you wish to exchange the item, and to reserve the desired size and/or colour.
1b. For returns: Email us at info@ginta.com to inform us that you wish to return the item.
2a. For exchanges: Using the enclosed Return Form, indicate that you require an exchange. Please also describe the item(s) you wish to return, specify a reason for the return and note the desired size and/or colour. Place the completed Return Form with the item you wish to return inside the original packaging.
2b. For returns: Using the enclosed Return Form, indicate that you require a refund. Please also describe the item(s) you wish to return for a refund and specify a reason for the return. Place the completed Return Form with the item you wish to return inside the original packaging.
3. Print your Return Label with the GINTA warehouse return address and barcodes which you will have received by email. Attach the Return Label to the outside of the package. Make sure that you remove any previous address information. Please leave your package open in order for the DHL drop-off service point or the DHL driver to check both the Return Form and the contents.
4. Hand over your package to DHL so that they can deliver your return package to us. There are two options for handing over your package to DHL: drop-off or pick-up.
- DROP-OFF: take your parcel to your nearest DHL drop-off service point. Find out more. With a drop-off, you leave the labelled package at a DHL drop-off service point.
- PICK-UP:
a) Arrange a collection using this link: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
b) Once the link is opened, select your country with a flag icon at the top right-hand side of the page.
c) From the main menu at the top left-hand side of the page, click "Ship" and then select "Schedule a Pickup".
d) Once the table "Do you need to create a shipping label?" is opened, select "No" and then select "I have a DHL Waybill Number".
e) Enter your 10-digit waybill number, which is located under the barcode of your Return Label and is in the format 'WAYBILL XX XXXX XXXX'. Review your details and select a convenient day and time.
5. After the DHL drop-off service point (DROP-OFF) or the DHL driver (PICK-UP) has checked the return shipment, please close the package securely.
6. Track your return shipment using your DHL tracking number to make sure we get it. Please note that returns typically take two (2) to five (5) working days to reach our warehouse.
7. Once we have received the package, we will confirm receipt of your returned item by email. We will process your approved return within three (3) days of receipt of the returned goods and we will send you a confirmation email.
Lost Your Return Form?
If you have lost your Return Form, please email us at info@ginta.com and we will send you a new one.
Returns Processing Time Frame
We aim to process returns as soon as possible. Returns typically take two (2) to five (5) working days to reach our warehouse. We will process your approved return within three (3) days of receipt of your item(s) and will send you a confirmation email.
Late Returns
Any item that you wish to return should be sent back to us within fourteen (14) days of the date it was delivered to you. Returns received outside this time frame will not be accepted and will be sent back to you unless we decide otherwise at our discretion.
Faulty Returns
We take pride in the quality of our products and thoroughly inspect them before they are shipped to ensure that all our products are delivered in perfect condition.
If for some reason the product you receive is damaged or has developed a fault, please contact us at info@ginta.com as soon as possible to discuss your options before returning the item.
Please note that, at our discretion, we may offer an exchange of a faulty item within three (3) months of the date it was delivered to you. We can only exchange your item for an equivalent item, and all exchanges are subject to stock availability.
Our garment production team will inspect all items returned as faulty. Items that were damaged as a result of normal wear and tear or through misuse are not considered to be faulty and will be sent back to you. We will determine, at our sole discretion, whether the damage is a result of normal wear and tear or misuse or has some other cause.
Examples of normal wear and tear and misuse:
- the item has bobbles, fabric pulls, or snags;
- the item is soiled or has an odour;
- the item has not been washed in accordance with the washing instructions.
Please take care when trying on your item(s) and treat them gently. We recommend wearing a protective cloth to avoid transferring cosmetics onto the fabric, removing all deodorants with wet wipes and taking off any hair accessories and jewellery that could snag the fabric.
9. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
10. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
11. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
12. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
13. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
14. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
15. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In accordance with the applicable laws, we do not exclude or limit in any way our liability to our customers where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the items including the right to receive items which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective items under the Consumer Protection Act 1987.
We only supply items for domestic and private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
In no case shall GINTA Fashion House Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Additional Provisions:
Assignment: We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under this contract without your consent. You may not assign, subcontract or transfer any of your rights or obligations under this contract without our prior written consent.
16. INDEMNIFICATION
You agree to indemnify, defend and hold harmless GINTA Fashion House Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
17. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
18. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
We reserve the right to end the contract if the customer breaches any terms or conditions.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
19. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
20. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
21. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
22. CONTACT INFORMATION
You can contact us at https://ginta.com/pages/contact-us
In the unlikely event that you have any complaints about the item or questions about the Terms of Service should be sent to us at info@ginta.com. Please provide your name, email address, order number and delivery address and we will help you as soon as possible.
Last updated: 23-07-2023
